FAQ

Below are frequently asked questions that our customers tend to have. If the answer to your question is not listed below, our support team is available to help with any questions or comments!

All orders ship totally free with no processing or handling fees. The price you see when you add the item to your cart is the price you will pay at final checkout.

CLOUD/TEN accepts payments via PAYPAL through our checkout system. CLOUD/TEN also accepts most major credit cards, always processed over Stripe’s 100% secure Credit Card processing network.

All orders ship withing 48 hours of payment being processed. CLOUD/TEN works with a number of shipping companies to ensure safe and efficient delivery of your item. Services most used include: UPS and USPS.

WWW.CLOUDTENSMOKE.COM is 100% protected and verified as a secure online marketplace. All transactions are processed over a secure network through the Stripe processing network. We never share personal information with any third parties and value the trust and relationships we are building with our customers.

Once your order is placed, payment has cleared, and you have received your emailed order receipt, your order moves into our shipping que. All orders leave our warehouse facility within 48 hours of being being placed in the shipping queue.

Yes, you will receive an emailed receipt to the email address on file. You will also receive an itemized packing list in the shipment itself.